Frequently Asked Questions
General Questions
For detailed information on refunds and returns, please see our official Refund & Return Policy. It outlines eligibility, procedures, and timelines for a smooth process.
Your tracking information will be sent to your registered mobile number via WhatsApp within 24 hours of placing an order for in-stock items. You will also get an email with tracking details in the same timeframe. For prepaid orders, tracking details will be shared once the stock arrives, per the estimated date mentioned at purchase.
We are now an online-only store, offering a wide variety of products at your fingertips, anytime. Explore our diverse shopping catalog to find items that best suit your needs.
Orders and Payments
We offer a variety of payment options, displayed on the checkout page. Cash on Delivery (COD) is also available; handling charges apply to this mode.
After placing your order, reach out via WhatsApp or Email within 24 hrs to request changes. We’ll process your inquiry as quickly as possible.
Declines can happen due to bank server downtime, incorrect payment details, or gateway issues. If it fails more than twice, contact us and we’ll help you complete the order another way.
Refunds aren’t issued for refused COD orders. For future orders, we’ll only accept prepaid payments, since returning COD packages incurs extra retrieval costs.
