General Questions
What is your return and refund policy?
For detailed information on refunds and returns, please see our official Refund & Return Policy. It outlines eligibility, procedures, and timelines for a smooth process.
How do I track my order?
Your tracking information will be sent to your registered mobile number via Whats App. This will happen within 24 hours of placing an order for in-stock items. You will also get an email with tracking details within the same time frame. For prepaid orders, tracking details will be shared once the stock arrives. The timing will adhere to the estimated date mentioned at the time of buying.
Do you have a physical store?
We are now an online-only store, offering a wide variety of products at your fingertips, anytime. You can explore our diverse shopping catalog to find items that best suit your needs and preferences.
Orders and Payments
What payment methods do you accept?
We offer a variety of payment options, which will be displayed on the checkout page for your convenience. Cash on Delivery (COD) is also available; yet, handling charges apply to this payment mode.
How can I modify or cancel an order?
After placing your order, you can ask for changes by reaching out via the Whats App icon on our website. You can also contact us directly on Whats App. We’ll process your inquiry as quickly as possible to guarantee a seamless experience.
Why was my payment declined?
A payment decline can occur due to various reasons. These can include bank server downtime. Other reasons are incorrect payment details or issues with the payment gateway. If your payment fails more than twice, please contact us. We can help you in processing your order using another payment method.
What if I cancel the order at the time of delivery by refusing to accept the order from the delivery agent?
Refunds will not be issued if you placed your order under the Cash on Delivery (COD) payment mode. Additionally, for future orders, we will only accept prepaid payments. Returning COD packages incurs extra costs. We have to retrieve the product from your doorstep back to our warehouse.
Shipping & Delivery
How long does shipping take?
Our standard delivery time ranges from 2 to 7 days, depending on your location. Once your order is dispatched, we will share the tracking details with you. You can stay updated by tracking your order through our delivery partner’s website.
What should I do if my package is delayed or lost?
We use an OTP-secured delivery system. This ensures that orders are only delivered upon providing the OTP sent to your registered mobile number. Delivery delays occur due to various factors beyond our control. For any delay-related concerns, please contact the delivery service agents directly.
Do you offer express shipping options?
We offer an express delivery choice for faster shipping. If needed, you can select this service while checking out to get your order more quickly.
Can we collect the order physically as we are nearby located?
Now, we run as an online-only store, and all orders are shipped to the provided delivery location. We do not offer physical pickup options at this time. But, our efficient delivery service ensures prompt dispatch to all deliverable pin codes in India.
Product & Stock Information
How do I know if a product is in stock?
All products, except for pre-orders or back-ordered items, are in stock. They are ready to ship within 24 hours. They can even ship sooner if required. The stock status is clearly marked for each product, and orders are confirmed based on availability at the time of buying
Can i see the physical product before placing an order?
All product images on our website give a precise reference to the actual items. Additionally, we send a product image before dispatch, allowing any discrepancies or required changes to be addressed before shipping.
Can I get notifications for restocked items?
To get updates when a product is back in stock, simply click the “Notify Me” button below the item. Fill in the required details in the pop-up, and you’ll automatically get a notification as soon as it’s restocked.
Returns & Exchanges
How do I initiate a return or exchange?
For detailed information on refunds and returns, please refer to our official Refund & Return Policy. This policy outlines eligibility, procedures, and timelines for a smooth process.
Do I have to pay for return shipping?
There are no charges for return shipping—all returns are processed at no extra cost to you
How long does it take to process a refund?
For detailed information on refunds and returns, please refer to our official Refund & Return Policy. It outlines eligibility, procedures, and timelines for a smooth process.
Account & Privacy
Do I need an account to place an order?
Creating an account is not mandatory for placing an order, especially if you’re a one-time user. Still, we highly recommend signing up. You will enjoy benefits like reward points. You will also get wallet cashback. Additionally, you can easily access your order details on the account page.
How do I reset my password?
You can reset your password through the login pop-up. Use OTP verification for this method. Alternatively, navigate to the “Lost Password” choice in the user tab.
Is my personal information secure?
Our website is hosted on a renowned platform, ensuring robust security for all user data. For more details on data protection and policies, please refer to our Terms & Conditions.
How can I delete my account?
To remove your account and remove all associated details, simply send an email from your registered email ID to baebee@baebe-shop.com. Your inquiry will be processed without any further questions.
Customer Support
How can I contact customer service?
You can contact us by clicking the Whats App icon at the bottom right corner of our website. Alternatively, message us directly on Whats App. We’ll respond as soon as possible to help you.
What are your support hours?
Our customer support is available from Monday to Saturday, 10:00 AM to 6:00 PM. Feel free to reach out during these hours, and we’ll be happy to help you.
Do you have a live chat option?
You can reach out to us through the Whats App icon located at the bottom right corner of our website. You can also message us directly on Whats App. We’ll respond as soon as possible to help you.
Can I speak to a representative on the phone?
You can reach out to us during our specified working hours. If you contact us outside these hours, we are not capable of taking calls promptly. We will get back to you as soon as possible.
